Uber Eats Service Sucks

I placed an order on Uber eats on Saturday and only once I confirmed the order that I realised that I used my work address instead of home so immediately searched the app to find a number to rectify the error but there is no contact number. When I received the driver's details I messaged him and informed him of the error to which he agreed that he would deliver to my home address. Upon receiving the message that my order is on the way I tracked the driver and realised he was going to my work address to which I messaged again to remind him to come to my home address and could see that he read the messages but continued to my work address so I tried to call him but he did not respond. I only realised once I had stopped trying to call him there was an automated message from Uber eats advising me the river is trying to call me so I tried again to call him back but he did not respond and his phone went on to voicemail lite. To my absolute horror the river sent a photo of my package in the dark street saying the package was left because there was no one to receive it. I have two problems with this 1. We have a security guard at our office building and I cannot understand why the package would be left on the street instead of with the guard. 2. The driver did not fulfill his promise to deliver to my house instead of my work place after agreeing. In the time he claims to have been trying to contact me I was calling him to advise him that he was at the incorrect address. Uber eats have advised that because they can see he tried to contact me they cannot help me, however my gripe with that system is how they fail to see all the messages I was sending the driver to remind him to deliver to my home and the calls I made to try and get hold of the driver. When I arrived at work this morning I requested the security company to contact the guard on duty on Saturday evening and he said no delivery came at all. This leaves me to suspect that the driver purposely took a photo of my food in the dark street and took my package home for himself. I am very disappointed to the point that I will never use the Uber eats platform again due to a lack of trust. I have been using the hailing service for years and have never had arason to ever complain about this service, however I just cannot SA the same about Uber eats. It is terrible that there is no contact number and the prompts on the app do not help in instances like my experience.