Uber eats SA treat’s it’s customers poorly and provides zero accountability or support even on their support page!

I am very upset and unimpressed with uber eats SA! II ordered and cancelled an order because it had the wrong address but when I complained I was told I couldn’t get a refund so I didn’t get the food either! It even shows the order was cancelled on the app which means I have to get a refund on top of that I ordered again to the right address and never received my order, i was never contacted by the driver and when I went to inquire about it and asked security they said they saw a delivery happen but there’s nothing left under my name and I don’t have a refund or my food!!! I expect a refund for both orders. This took place on the 20th of may 2023 and I complained on Uber support immediately but still have not been helped as I am being told I don’t get a refund without reason! I don’t have my food, money or any accountability from Uber eats and it’s been 2 days of emailing. I dont recommend it, I will keep fighting for my refund even if it means legally ! I’m tired of being ******