Uber eats running a debit ****

I am utterly disgusted and appalled with Uber eats. I placed an order on 25 March 2020 and paid cash for my order to my surprise my account was also debited. The app provided an explanation that a hold is placed on my account and should be refunded within 10 days. The time lapsed and my money was still not returned I then queried it on the app and I got a nonsensical reply that they are unable to refund. I then went through my statement and to my surprise it's their norm to deduct from my account even though I have paid in cash for the order. This also occured in February.