Uber Eats refusing refund for repeated incorrect orders affecting religious dietary requirements

I am extremely disappointed with the handling of my recent Uber Eats order and the refusal to issue a refund despite repeated restaurant errors. We have ordered multiple times from Pizza Hut Malvern via Uber Eats, ordering meat, and vegetarian pizzas for a family member who cannot consume meat on Fridays due to religious fasting. On approximately five occasions, the vegetarian pizzas were mixed with or prepared alongside meat, making them unsuitable to eat. Each time, I reported the issue in good faith, hoping the restaurant would correct the mistake. Unfortunately, the same error continued to occur. The most recent incident left us without suitable food late in the evening, forcing us to incur additional travel and fuel costs to arrange alternatives. Uber Eats has now refused to refund this incorrect order, citing internal policy and account activity, despite the fact that the pizzas supp**** was not what was mixed in the same box and could not be consumed for religious reasons. They have also stated they will not respond to further messages, leaving the matter unresolved. I have been a loyal Uber Eats customer and have always reported genuine issues honestly. I am simply requesting fair treatment and accountability when incorrect goods are supp****. I would appreciate Uber Eats South Africa reviewing this matter and resolving it appropriately.