Uber Eats refuses to refund me due to the drivers mistake

I had the worst experience with Uber Eats on my food order, I wanna cry.

I ordered food from Joe's Burger, via Uber Eats worth R299 on the 13th of Dec While the driver was on the way to deliver my food, I noticed the address uber eats was giving was wrong. So I then gave the driver (while on the way) the correct address, which is about 2 minutes from the wrong address. I tell him, instead of turning right, you turn left and the correct address is right at the corner of where he's supposed to turn. Cool, he agrees. Next thing, I see him Via the app still going to the wrong place. After numerous attempts to tell him he's at the wrong address, he lies to me and says he left my order at the wrong address . I then decided to go to the wrong address he "delivered" to and the security guard confirmed he never delivered anything. The security guard at the wrong address told him the directions to the correct address, but he still lies and says he delivered the order. The Security guard confirmed he left with it. Also the picture he sent is not clear. Surely if he claimes he really delivered, it should be very clear of the place where the order was placed/"delivered". I want my refund back and Uber Eats is refusing to provide it coz they say the driver followed their policy. My question is how is that following the policy if they went to the wrong address and also completely ignored my instructions of directing him to the right address. I've stayed at this address for over 3 years and all of a sudden it's an issue. I've never had this issue. The app has the address but somehow Uber Eats sent him to a different address b That driver was very unprofessional. the chats between me and him and the evidence is there that I tried so many times to direct him.