Uber Eats Refuses Refund Despite Clear Evidence

Dear Hellopeter Community,

I am writing to share my deeply unsatisfactory experience with Uber Eats regarding my recent order (Order #1975F), which was marked as delivered but never actually reached me. Despite compiling and sending all the evidence to Uber Eats, my request for a refund has been repeatedly denied. Here are the key points of my complaint:

1. Delivery Location: The delivery person did not come to the gate of my premises. Instead, he stopped about 100 meters away. Evidence of this was sent to Uber Eats.

2. Lack of Communication: Despite my repeated attempts to contact him (I called six times), he did not answer my calls. I could see his phone lighting up, indicating he had it in his hand, but he chose to ignore my calls. Evidence of this was sent to Uber Eats.

3. Misleading Actions: The delivery person took my food out, placed it on the pavement, took a picture, and then put it back on his bike before driving away with my order. Comparing the time he left with the time I was calling him, it is clear that I called him before he left; I was even shouting to get his attention. Evidence of this was sent to Uber Eats.

4. False Claims: Uber Eats support claims that the delivery person tried to contact me and waited the required amount of time. However, I did not receive any calls from him, and this can be verified by comparing the call logs with the times mentioned in his picture. Evidence of this was sent to Uber Eats.

5. Unfair Resolution: Despite providing all this information, my request for a refund was denied multiple times, with the support team insisting that the delivery person followed the policy. If he did follow the policies, then it means Uber Eats policies are meant to de***** customers, including hundreds who could not insist on a better resolution. I am extremely disappointed with the way this issue has been handled. It appears that my evidence and statements have not been taken into consideration. I urge Uber Eats to review this matter thoroughly and provide a fair resolution. Upon further investigation, I discovered that the same tactics had been used to **** other customers before; hence, it becomes more suspicious if Uber Eats behaves like it does not understand this kind of ****. It has been 16 days doing back and forth with UberEats.