Uber Eats received payment but never delivered food, no effort to make amends after several e-mails

Ordered food through Uber eats from Nando's Jean avenue in Centurion. Payment went off my bank account, but never received my food. Tried contacting Uber Eats, and only responded by asking me if I received my food or not. I have responded, but not even one answer back. Not alone did they ***** my money, but probably took the food too.