Uber eats putrid service

Uber eats, Putrid service. Ordered food from Uber eats / Anat the Glen at 14H00 ON 25/11/18 for delivery between 18h00 and 18h30 (as the app allows) and by 19h00 still no show on my food. I then cancel the order and still get billed even though I never got the food. Called the Uber eats call centre (bunch of rude people) on two occasions for my refund. The 1st call centre agent said they will refund me the R186.70 and that there was no need for a reference for the call as all calls are recorded and that the refund would be done...guess what no refund yet. Called again today 29/11/18 and a different call centre agent said I need to fill in a complaint. Disgusting, I don't get my food but still have to pay. I have subsequently deleted the app and will never use Uber again or order from Anat again.