AR
Andre R
1 reviews | Active since Dec 2024
26 Feb 2025, 12:49
Uber Eats poor service or do you really care!
Am very sadden by the poor experience that I have received from this company. Have had numerous *****ulent transactions committed using my credit card in 2025. Trying to reach Uber Eats - the only way was via so called "Help Centre".
Logged numerous templates-based queries, hoping for some response from this company. None was forthcoming - surly a company of this size should have an auto-answer email or at least respond to their own query process.
While this online-service is excellent - falls flat when there is no way to actually engage with someone from the company.
Poor service in any part of customer engagement processes means that you don't really care!
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Andre R's updateReviewer Update
03 Mar 2025, 17:18Eventually Uber Eats came back to me and after a couple of emails, things have been sorted. Hopefully I will be reimbursed for the *****ulent transactions. It is just sad that the perpetrator will get away and target the next customer.
AR
Andre R's update03 Mar 2025, 17:18
Reviewer Update
Eventually Uber Eats came back to me and after a couple of emails, things have been sorted. Hopefully I will be reimbursed for the *****ulent transactions. It is just sad that the perpetrator will get away and target the next customer.