Uber eats - pathetic

So with it being Black Friday we decided to give the shopping centres a skip and try Uber eats for the first time. Order done, money swiftly deducted from my bank account and the wait began… kept checking the order tracking on the app, order was picked up, driver 3 minutes away… suddenly driver is 30 minutes away? Send driver a message on the app, apparently he could not find my address and is now 29km away - but no phone call or attempt to get hold of me. Long story short, after numerous attempts to find out where he was, and him continuously cutting my calls, he cancelled the order, after being 30 minutes away for an hour, and all I get is an in app message stating that the driver encountered a problem and my order is now cancelled. Money was back in my account within an hour but what a terrible first time experience and a lesson learnt. And there is absolutely no way that you can speak to a human being within Uber eats if you need assistance! Won’t be using this service ever again.