Uber Eats paid for items and nothing received to date

I never got my order. I stood in front of my unit the whole time, kept calling the driver as it showed that he was 2 minutes away. He kept on insisting that he is at the complex. also opened the gate and he wasn't there. tried logging it on the app but the app says that because of the photo that he put up, order was delivered? I also asked one of the children in front and they said that someone put a package infront of the intercom, took pictures and took the brown package with them after taking pictures and drove off. called the driver again and he just hung up. When I walked back to my unit I called him again and he said that he left it at the complex gate and when I went there immediately, there was nothing. He even sent the picture but l immediately went there and nothing at the gate as per the picture he loaded on the app. I also attached pictures of my calls to him and the time he supposedly delivered. I was on the phone with him at the same time as he stated he delivered the parcel. So, still no feedback from UberEats and my things were paid for and I didn’t receive it. I had to forcefully order again as it was my cats food else they wouldn’t have anything to eat. Also, I ordered in advance in order to ensure that the delivery is scheduled and reaches me. So basically I paid almost R330 for products that were only R187 because of me having to order again. This must be investigated as it seems like a huge integrity issue. It’s not the first time too. There were a few other instances where family and I also ordered things and never received all our goods with the packaging not sealed. Scary how the evidence is here and UberEats still won’t take accountability because of a picture that has no time with it. Wouldn’t a video have been better evidence? And also, why would someone leave things at the gate of a big complex even though the instructions says “notify when at the gate” and upon opening the gate for the driver, he can’t apparently find the unit, yet I sent him messages that he has to drive straight and second road at the end is my unit which is about 100 meters from the gate. Please check his messages on the app too for more evidence that my instructions were very clear. Plus, on the app, at the time of calling the driver, it showed that he was driving. At some point I couldn’t hear him properly as the wind sound was too loud, yet, at the complex there was no heavy wind because of the height of the surrounding complexes and our units that are duplexes. I would definitely not recommend using IberEars again as these types of incidents occurs all the time and no one takes accountability.