Uber Eats overcharged me

On the 2nd of October 2021 I placed an order through the Uber Eats app.

I have never had any problems with them before but on this occasion once the payment came off my account as it normally would, something strange happened and that was that the payment came off three times on that same night.

My bank statement reflects these amounts and Uber Eats is now disputing that they didn't receive the additional payments. Yet even on my phone my banking sms reflects my balance had dropped three times.

I don't know how to contact Uber Eats directly other than Facebook as I can't find a contact number for them or an email that actually works.

I used the help function on the app where I contacted the support but still have made no progress on receiving my refund.

When I contacted them on Facebook they said and I quote, "Hi Brandon, thanks for reaching out. We’re aware of this problem. A system error is impacting - charges. We know how much this affects you and are working to fix it. Let us know if you have any other questions or concerns regarding this matter. "

I don't understand how this works, I as the customer demand a refund but I keep getting nowhere with these people.

I think it's absolutely appauling how they can take additional amounts from my bank account and not be prepared to give a refund. They owe me R726.60

Thanks Brandon