Uber eats outstanding refund

I've had a good enough experience with Uber eats up until the last order I placed on 7th of September. I bought two burgers from Rocomamas Stoneridge for R321 including delivery. However when the driver arrived at the complex I stay at I did not receive a call from him but instead the order reflected as delivered.

I tried reaching him but was unable until I called Rocomamas Stoneridge directly to enquire about the order as I had not delivered it yet the driver said he delivered it to me.

The past week I've tried and failed to get assistance from Uber with regards to this order which I never recieved. I asked them to loop in the driver so he can clarify where and to whom he made the delivery but have just been ignored. This is extremely disappointing and I need my money back.

I've been using these guys for the longest time and this one time they won't assist me when I feel like it matters the most. All I want now is some sort of justice and my money back please.