Uber Eats – Order marked delivered but never received

I placed an Uber Eats order on 3 January and paid by card. Before delivery, I realised the address on the order was incorrect, so I sent the correct address directly to the driver via the in-app chat. The driver confirmed he would deliver to the corrected address.

However, the driver later asked me for additional petrol money privately. When I declined, he did not deliver the order at all. Instead, he went to the incorrect address and marked the order as “delivered”, even though I never received the food.

I reported this to Uber Eats immediately. They advised that the case would be escalated, but several days have now passed with no refund and no meaningful update. I paid for a meal that was never delivered, and the driver also acted against Uber policy by requesting extra payment.

I am requesting a full refund for goods not received and for the incident to be reviewed.

Thank you.