Uber Eats or rather Uber Cheats

Uber Eats or rather Uber Cheats

Uber Eats has industry has really bloomed during the COVID19 pandemic within the South African Market. However, my experience have been completely horrible when I made use of their services the evening the 26/08/2020.

I purchased the KFC box meal the evening and was schedules to arrive before 7pm the evening, and ordered the stoney drink as well. I paod via my bank card where the meal was about R103 and still additional tip to the driver. By the way I had R70 Uber Cash in my wallet.

When my driver arrived, the cips already fell out of the messy package ontp the pavement by the driver(will not mention the name) and told me look at my as he blamed KFC. It qas **********....the mash all over the package, it waa broken and items smotthered in it. And of course no good COVID19 pracyice folowed as driver hands handled all over it! It was putrid and disgusting!! And yes I do have pictures I made sure of it and I began using the Help service od Uber eats...I complained about the service and incorrect drink provided as well, the bad package provided by their driver.

They responded the next day evening only....and they were in the process of refunding .I did not eat the food provided to me of the 26/08/2020. I definitely sanitized everything!! Uber eats only refunded a R1.00....and I fought it. Then I saw later into my account refunh of a R33 and a R10. And I realised later that my R70 Uber Cash in my wallet was missing.

Now I am disputing kn the 1/09/2020. Now the response is I had 48 hoirs tonhave responded to my previous issues. Really???? 48 hours ??? I kept mentioning on jumerous upong numerous messages I had to be fully refunded!! And now additional my Uber cash is missing from my wallet and have not used it at all.

Uber Eats will need to redeem themselves on so many levels the sevice they provide to their customers, from the time that packaged is collected and delivered, to the time a customer issue is resolved. And its seems they have missed the boat on so many levels.

Yes, I have proof and completely taken aback feedback received from Uber Eats Help.