Uber eats not reversing charges of canceled orders.

I made an account just to share my terrible disappointment with this service. Up to now I have had my ups and downs with this service but I always just chalked it up to human error. This time they have gone too far. I ordered McDonalds one evening for about R124.95. The order was canceled 5 min before it was initially supposed to be delivered which is in itself upsetting because I scheduled the order already in the afternoon. But I decided to just get over that and order from Pizza hut which then deducted R147.95 from my account. Uber said payments would be reversed but it never was and when I followed up with it after 48 hours I was told I should have contacted them within 48 hours. Only reason I didnt was because last time happened they reversed the payment and I told me I just had to wait 48 hours minimum to reflect. I am honestly disappointed in a lack of records with this service. They can clearly see my order was canceled and should be able to see whether or not the payment was actually reversed.