Uber Eats - no food and no refund!

I order food with @UberEats for someone. The driver never arrived at the exact address but was within the vicinity, in the end he ended up marking the order delivered although no food was delivereD.

I reached out to support and they told me they can’t refund me if the driver made the necessary means to contact the person.

They then told me the driver left if at a location, which they can’t tell me.

Now I’m R500 odd down out of pocket, no food and no recourse whatsoever.

@UberEats please advise of this appalling behaviour.