Uber eats nightmare

So disappointed!! I order from Uber eats every other day but they have Thee most useless delivery partners ever! Its such a nightmare to find your delivery, they are so rude. Even after sharing the rude messages from 1 of your delivery partners, you still refuse to refund me for food i did not get! Cancelled my uber 1 membership and deleted your app. I now understand why everyone at work used to ask how i manage to locate your drivers and get my food. Its been extreme sports from day 1.