Uber eats multiple charges

Uber eats charged me twice for an order at KFC Westwood on the 13th October 2023. Debit was processed twice on the 19th October 2023. When messaged Uber eats I was told that the amount was still unauthorized and will take a few days to be processed. Since no response received. I email them every alternate day and am given some excuse or the other. 1. We cannot find the transaction. 2. We apologize for the error, we send my bank card details and transaction details and a screenshot of the transactions. 3. We cannot locate the double charge. 4. Their system shows 1 transaction please send screenshot. Etc... Etc... Etc. I have submitted the required info numerous times and today being the 2nd of November 2023, 8.41pm still no response from my last email 01/11/2023, 9.56am. Previous I had issues with Uber eats as well. The driver came to deliver my order rang the intercom and disappeared with my order. When I contacted him he said he was coming back in 3 minutes with my order, he hasn't returned to date.