UBER EATS ****MERS

Uber eats refuses to pay my refund after their driver decided to take my food for himself and **** to say he tried to contact me ,I asked for proof and they've failed to provide me with at,the same driver that I sent the message to and never responded and been waiting for him outside for 10 minutes and he never showed up,Uber just straight forward told me the won't be refunding me ,as from me and my loved ones re deleting the useless ap