UBER EATS ****MED me by canceling my R388.19 order.

I rate UBER EATS for the worst COMPANY for not refunding me after their driver cancelled my order. It's clear they had no intention in re-imbursing me, since I have made more than 30 attempts contacting them on their App and emails, to which they respond consultants with different names then close the thread.

My query started when I placed an order on the 24th August 2024 to the value of R388.19 and the order suddenly got cancelled by the driver. On contacting UBER EATS HELP I was promised the refund after I submitted proof they said within 3 to 10 days, on the App it shows ORDER CANCELLED 0.00. Yet, not by me, but their driver. After 10 days I kept following-up with no success. It appears to me UBER EATS holds us as clients responsible when their driver decides to CANCEL then they have people responding to you that has no intention of assisting then BLOCK the thread after saying it will be resolved, once they do this you cannot continue a conversation on the Thread and must start all over again. Their emails is a no response unless you respond in the thread while its open in the APP.

I've clearly been ****MED.

I would advise people to not trust I'd go with Mr Delivery because UBER EATS do not value you as a client.