UBER EATS LETS MY FAMILY STARVE!

I ordered food through Uber Eats. I ordered the food this evening at 18:00pm. There was over an hour delay. I contacted Uber Eats at 19:30 pm. This is over a hour wait. This was not just a R50 here or there. This was a R307 order. I was told that certain issues like traffic or high demand cause a delay and that I should be patient. I was still kind to the operater and said that I would wait. I told Uber Eats not to cancel my order as I had no more money to make another order. That if they cancel my order it would take a few business days to release my money back into my bank account. (If that happens, because it never happened the last time a similar incident happened; and when I questioned Uber Eats, they chalked it down to a holding fee but I never ever received my cash back. I can prove that in my bank statements.) Anyway back to tonight, they now canceled my order without my go ahead. Tonight my family has not eaten and we are going to bed hungry because we have no food and now no money to purchase food. This is an unacceptable thing that Uber Eats has done. Thanks for letting my family starve today!!