Uber Eats ***** & Lack of Customer Support

I recently noticed an unauthorized payment of R420 from Uber Eats on May 11th, and immediately raised a dispute with them. Their response was baffling—they claimed the charge was from another user account that had the same payment method as me and told me to resolve it with that account, providing a name. I have no idea who this person is, nor how they got access to my payment details. I followed up again, explaining the situation clearly, only to receive the same copy-paste response two days later. Since May 13th, I have been messaging Uber Eats daily, demanding an answer and a refund, but my messages are being ignored. This situation feels like *****—possibly even an inside job. Uber Eats is refusing to engage, failing to protect customer payment details, and showing an alarming disregard for resolving *****ulent charges.

Be cautious when using their services and check your transactions regularly.

Also be wary they do not have a contact number nor an email address for any kind of support which is quite alarming and frustrating at the same time.