Uber Eats is the pits

On 17 May 2024 I ordered food from Uber eats, I realised their system is not picking up my new address, I changed to the new address and alerted the driver who said he was Alain his way to the old address. He agreed to bring the food to my new address but instead closed the call with no delivery, I called Ocean Basket which is where I ordered the from and they said once the food leaves the premises it’s an Uber eats issue. I asked the driver what he’s done with the food turns out he ate the food and told me to get a refund from Uber eats. Uber eats promised to give me a refund, their app shows a refund that I never received. I have been taking to them on their app and on X with no help whatsoever. My food order was R543 rand which they have decided not to refund but instead pretend they are doing something which they are not. There is absolutely no accountability and I have seen the same attitude with Uber drive as well. Their drivers are also aware of the lack of accountability and also take no responsibility. I have alerted my family and friends to not use this company’s services because they do not respect their customers. Four monts and counting with no solution