Uber eats is the biggest ****

I orderd food from Parktown North Nandos and paid automatically using the app,I went to the gate at work to collect by car as I was heading home also and got there and found the driver asked him to bring the food where I parked and he didnt and left with the food,Later he sent a photo claiming to would've left the food on the floor at the gate,imagine I work in a university and anyone could just ***** my food there,I didn't even get the food or a refund from the app.