Uber Eats is **** 😒

On the 16th of September I ordered Nando's and I paid R359.00 with a card, after 30 minutes they said the order is on the way. After 15 minutes your order has been canceled. I didn't get my refund. I called Leaping frog Nando's, they said the order was collected, I should contact Uber Eats. I want my money from Uber Eats. I don't know if this is a **** or what.