Uber eats is pathetic

I ordered from Steers via the Uber eats app. Due to social distancing the order was dropped off and never checked by the driver before he speed off. When I opened the package I realized that it was the wrong order and immediately logged for help via the app. One hour later I still didn’t receive a response so I called Steers but all they said was sorry and they’ll let Uber eats know as well. The next morning I received a response from Uber eats with sorry but we can’t offer a refund or good gesture and closed the complaint. What kind of customer service is that?? I’ve been a loyal customer of Uber eats since they started out and this is what I get in return??? I’m very disappointed in whatever they call that because it’s definitely not service and disgusted in their response to me and I will certainly not recommend Uber eats to anyone ever. I’m done with UberEats Good bye!!