Uber eats is a ****

Worst experience ever I ordered a pizza from pizza boys... with specific instructions for yne driver. He ignored my instructions and didn't arrive at the my location. When I contacted him he demanded fuel to go to the instructed located. So uber eats charged me for food the food wasn't delivered to my location and when I reached out to tbe support centre they said they couldn't help me. Cause tbe driver followed instructions but he didn't. They said I he called and I never answer but I have a whole chat proof that he took my meal and wouldn't drop it off unleash I paid for his fuel....is uber eats a ****m now