Uber eats is a ****

I ordered a meal from kfc kempton park.when i saw in the app thet driver was heading to my place i went out and waited.to my suprise the app reported that the food was delivered.i quickly went to report in the app that i did not receive the order and Suprisingly they said the driver waited for 8 minutes for me and left.that was lies and i told them to stop ****ming people and complained more than 5 times and never got a response and my money except to say that i wont get my money as the driver waited for me.they are ****mers