Uber Eats is a ****!

Uber eats is by far the worst. They are just hiring drivers who are ****mers!! I ordered food on the app, a few minutes later, the driver says he delivered my order at the door, the driver took a picture of the food and placed it on the app but to my surprise no food was delivered. Uber states this is non refundable but why should I get charged for an order I never ever received. This has happened to me twice. Very bad customer service.