Uber eats helps fast foods chains be to be *********.

I placed an order with KFC over the weekend through the Uber eats app. When I noticed the latest by delivery time kept on being extended I phoned the driver to find out what was going on. Keep in mind up to that time we had been waiting for quite some time already. He told me that KFC staff informed him that they didn't even know about my order and had not even prepared it yet. I then canceled my order on the Uber eats app since we had been waiting almost an hour and a half at that time... I was then charged for the order.... because the staff at KFC then told Uber eats they had already started preparing my order.... which is funny because to the driver they admitted that they had not even realized I placed an order and by the time I had canceled the order had not even started to prepare it yet. So I am left paying for an order with KFC they had never prepared and a driver tip for a delivery that never happened.... never using Uber eats again. They have no interest in helping the customer. They didn't even bother to phone the driver to corroborate events up to the cancellation of my order. Poor service from KFC. Appalling customer service from Ubereats.