Uber eats help

Firstly the app changed so as I re entered after being a loyal customer for years and using it almost every week , I was asked up update the address I typed it in. The driver landed up on another 3rd street, I tried to call him and message him and no answer. I chatted to support twice and was told the same story that the driver doesn’t answer. It’s frustrating because it’s a waste of my weekend and now I must eat 2 hours later. I think support should have a better way to contact drivers, and also the drivers are very frustrating as I don’t understand why they first drive around for 30 min before they call! I mean if you lost call! And because they are on s******s they don’t answer. It’s extremeky frustrating .. needless to say we replaced an order and hope it arrives but we will eat 2 hours late.. bottom line drivers need to be told to call within 5 min of being lost or to answer their phones and messages