Uber eats has no refund facility in place incase you did not change your location by accident

I ordered from one of the restaurant chains that use Uber eats. I did not change my location by accident and this meant I was out of delivery range, I called the store and they advised that they have no access to cancel the order and they told me I had to call the call centre. I called the call centre and explained that I would like to cancel my order and change it to someplace closer. They said they will cancel it, however, they will not refund me. I explained that I wanted to order from the same restaurant but one that is closer to myself. They still refused to refund me or give me credit on Uber eats. This means I did not get any food from my order nor did I get a refund. I get that you would need to pay a processing fee or something in that regard but I am dissappointed in the service I got today.