UBER EATS has its ****ming drivers back 100%

I ordered food from Mochashos veltreven valley mitchells plain via uber eats not realizing my location showed specsavers westgate mall even though I was at home, I only realized when I got a msg from uber saying Jorden has just arrived I immediately ph Jorden he picked up his I personally spoke to explained I made a mistake on my location I'm 2miytes away from where he and if he can change me delivery again just to bring it to me and then we got disconnected I ph 5 or 6 more times he chose to ignore me I ph the shop they said they tried calling his ph was off and that uber is a third party and they barely remember his face so I need to sort it out with uber. I msg the helpline only to be told there driver followed nessary procedure I would say necessary procedure would be to contact me or return the food back to the shop cause the shop is also bout 2miutes away from where he delivered and mind you the delivery time was just before 7 to an empty mall that most shops close at 5 infront of an empty specsacers store, should that not have made him wonder or was he more interested in scoring a family meal the minute he realized something must be wrong with the adress, by the time I contacted uber they told me I'm not eligible for a refund their dri er followed procedure I rhino he stood infront of that shop waiting for the waiting time to be over while I goring me calls took a picture of my meal on the bench infront of an empty shop to show uber he delivered cause he knew that's all it gonne take for him to prove that he followed procedure so upon going onto true caller reading the comets I find this is a normal thing for uber drivers to do to **** their customers and despite sending multiple msgs to uber saying I can show them my call log their driver is lying ***** they still insist the matter is resolved its nolonger about a refund or my meal that never got to me its about how many other people this has been done I'm angry for fund its a common occurrence and tragicly the shop does not even wanne approach uber about cause they got their money and they handed over the food should they not care that the people they do business with is ****ming their customers or is 1 customer with a lousy R344 order not worth the trouble. Not for UBER EATS AND MOST DEFINITELY NOT FOR MOCHACHOS