Uber Eats has horrible customer service

My husband and I ordered McDonald's (two Chicken Big Macs) and received a phone call to say that McDonald's did not have these burgers, which is fine. So we asked Uber Eats to cancel the order and they insisted we cancel it on our side. We canceled the order, only to see that the order was still in progress. We then received a message to say that because the order is in progress, we aren't being refunded. But THERE WAS NO FOOD TO DELIVER. So we're not being delivered any food, but still being charged because the driver is on route. But we canceled??? Sounds a lot like *****ING to me. This is RIDICULOUS and quite frankly, would never happen with Mr Delivery. Deleting the Uber Eats app. Waste of money, waste of time.