Uber Eats has ********** drivers

On the 10th of June 2022 my husband ordered Burger King using your services. The order was completed without me receiving my order and money was deducted from his account. I attempted to contact Thobile or Zola Sen JF86XWGP on the registered number *** as per the profile but number not working. The amount deducted was R219.79 .I called Burger King Park Station to inform them about this and the lady said I'm not the 1st one to complain about this. Can I be refunded my money because this is unprofessional and ***** as well.You can contact me on *** as my husband will only be available from the 15th on his number which was used when ordering *** B Ncube.