Uber Eats gone with my money and food!!

On 9 May, I've order 2 meals - the 2 small burgers with a chips en coldrink - x2. Total Amount: R169.08. The driver arrived with only one meal. He could not understand a word English and got his brother on the line to speak to me. The brother apologized and said he will sort it out. I contacted Burger King Sanctuary mall and they confirmed that my food was given to another client and that they will correct this. I'm still waiting, I havent received any food or my money back?! Burger King Sanctuary mall told me that I have to go in to sort it out. I couldn't as I"m at work and cant just leave! I told them this and they said I must get Uber Eats to sort it out then. Uber eats credited the R21, but not the meal. Uber Eats keep telling me on their site that it's been resolved. I want my money credited. I will never order through Uber Eats again and I will keep looking for platforms to complaint until resolved.