Uber Eats *****

On 28 May 2020, I ordered Steers through Uber Eats. After order was accepted by restaurant, I waited for delivery from Ettienne. At 7.10 I got a message that they delivered at my door. No delivery. Went on app and saw the driver is at Crown Road and not my address. I phoned, no answer, sent a message, no answer. Thought it was cancelled as the driver did not deliver and the amount was not deducted from my account. On Monday 1 June I saw the money was deducted from my account on the morning of the 1st. Emailed them and got a *** answer back that they saw on the system I was trying to contact them on the 28th, but unfortunately I can not be refunded as it must be done in 48 hours. How the **** can I ask for a refund if the money was only deducted on the 1st. Sick and tired of business making their own rules