Uber eats food loss

Rubish business, I am referring to my order from the 1st of January, the driver never arrived with my food and I had to personally go and order at the store. Uber support is useless and they feel no need resolve any queries, I was treated like I committed a crime, R300 gone just like that and they are telling me my issue is resolved. Deleted the entire uber platform its not worth being toyed with for your money.