UBER EATS FIRST AND LAST TIME

I WAS IN MAITLAND ON SUNDAY, I ORDERED SUSHI ON UBER EATS FROM ONE OF THE SUSHI PLACES THERE IN MAITLAND. I WAS EXPECTING IT WITHIN THE HOUR SNCE IT WAS JUST A 5 MINUTE DRIVE FROM WHERE I WAS. ABOUT 40MNS AFTER MY ORDER I RECEIVED AN EMAIL THAT MY ORDER HAS BEEN COMPLETED. I WENT OUTSIDE AND STOOD THERE FOR 2 HOURS AND NOBODY PITCHED TO DELIVER MY ORDER. I LOOKED AT THE ORDER STATUS ON THE EMAIL THEY SENT ME, AND IT SHOWED THAT IT WAS DELIVERED ALREADY BY THE DELIVERY GUY. I CALLED THE RESTATURANT, THEY REFERED ME TO UBER EATS BECAUSE THEY CANT TRACK DELIVERIES, ONLY UBER EATS CAN. I CONTACT UBER EATS ON THEIR WEBCHAT, AND THIS IS THEIR REPLY : " Thanks for getting in touch, Paul.

We’re sorry to hear about this issue.

We’ve taken a look into this and it appears the delivery partner has confirmed that the order wasn’t delivered after waiting more than 8 minutes and tried to contact you when arrived to the destination. This means that the delivery partner tried all the required actions to deliver the order until finishing it.

For this reason, we are unable to issue a refund this time. To prevent this issue in the future, we recommend you to review your address and phone number before trying to place a new order. We will also take your situation into account to improve our delivery service in the future.

Thank you for understanding.

Sent by niqbal2 on Monday, February 27, 2023 at 10:25:27 AM"

I DIDNT RECEIVE A CALL FROM ANYONE ON THAT DAY REGARDING MY DELIVERY. I HAD THE CORRECT ADDRESS AND MY CONTACT NUMBER WAS THERE TOO,

THIS WHAT THEY DID TO ME A FIRST TIME CUSTOMER,

I CONTACT THEM SEVERAL TIMES ON THAT DAY REGARDING MY ORDER, I KEPT GETTING THE SAME MESSAGE FROM ALL THEIR AGENTS. IT SEEMS LIKE IT AUTO REPLY TO ANY QUERIES ABOUT ORDERS.

I'VE DECIDED NEVER TO USE THEM AGAIN

I HOPE THEY SEE THIS REVIEW !