Uber Eats Failed to Deliver My Order & Refuses Refund

I am very disappointed with my recent experience with Uber Eats. I placed an order that never arrived. The delivery partner never contacted me or made any effort to deliver the food to me.

When I reported the issue, Uber Eats Support claimed that the driver “tried to contact me” and “waited at the premises for 11 minutes.” This is not true — I never received a call or message. Despite this, Uber Eats refuses to issue a refund for an order that I never received.

As a paying customer, I expect transparency, accountability, and fairness. Instead, I was left without my order and with no resolution. This kind of service is unacceptable, and I will not hesitate to escalate this matter further if necessary.

Uber Eats, I urge you to resolve this issue immediately and review how your drivers and support team handle such complaints.

Customer Details: Mthokozisi Hector Hlatshwayo Soweto, Johannesburg