Uber Eats failed/ claimed delivery

Placed order at 14h45 Sunday 28th March. After the "3rd" Uber driver "collecting " my order contacted me to advise that there was no order for me, I phoned the branch I ordered food from and was told my food was collected at least an hour prior. This was now 16h06. The order was canceled as I haven't received it, yet my account was debited with R 293.80. One cannot contact uber eats direct, sent a message through the app but I would like to know how and when I will get refunded. I will never use the service again.