Uber Eats

I placed an order through Uber Eats on 7 May, when my order arrived it was wrong, l reported this sending photos are requested by Uber Support. I received a message via email from Uber Support the same day saying that the funds would be refunded to my credit card in 3-5 days, this did not happen. I contacted support again who then told me that l had canceled my order, after explaining to them that this was not the case and informing them what l had been promised, l was sent an email stating that they had reviewed my account and the funds would be refunded to my payment method in 3-5 days. I have still not received my refund. This is not an acceptable level of customer service.