Uber eats - eats your money

Wanted to order lunch for my wife, found a restaurant near her work. Selected the item and added them to the cart. Went to checkout to pay, to find the methods i have for payment are not available. Got a Uber eats voucher from the bank and captured the voucher, this amount reflected in the credit balance.

Went back to the cart and selected the method of payment being “Uber Cash -credit” and when you click on checkout it keeps looping back to the cart and never gets to complete the payment.

Tryed this on the web version and the mobile version with the same results.

After more than 30min of trying to get the app to process the payment and it persistently looping back to cart. I contacted the restaurant directly and placed the order and drove to pick it up.

After raising this with “Uber Eats” support i keep getting the response “Uber e don’t understand what you are asking” this has been going on now for more than 4 days back and fourth with support saying they don’t understand and having to explain repeatedly on the log the exact same thing. The app fails to complete the payment using credit on the account