Uber Eats - Duplicate payment - No Refund

We placed an order (#3E39F) on the 02/10/2021 and paid by card R481.50. Uber eats deducted the amount twice from our account on the 02/10/2021 & 04/10/2021. According to Uber eats this was an authorisation hold and will be quickly voided. This is now 2 weeks later and all we receive from Uber eats is an automatic response.