Uber Eats drivers are allowed to get away with anything

Uber eats is the absolute worst. I paid for an order and I didn't get it. The driver said he delivered it at my door which was a lie. There was no option from Uber eats because it just said he tried to contact me, which he didn't. I get no refund and Uber eats does nothing about it. I tried calling him through Uber eats because the claim was he delivered at 16:50 but I was already on the phone trying to reach him at 16:53 and the number they said didn't exist.