Uber Eats Driver Stole My Parcel

I have never been so disappointed in my life. I ordered groceries from Yassir via Uber Eats. The driver said he had arrived, but he was not there. I was chatting with him the whole time and he avoided the question regarding his location—next thing it was regarded as delivered even though I activated the pin. I immediately tried calling Uber. I launched a complaint and explained everything. They responded that the driver had said He could not contact me and a picture he had taken of the parcel half opened. It did not show the location or any landmarks. They refused to refund me my R615. I reported them to PayPal because I used PayPal to pay and sent all the details that I had sent to Uber Eats and got my refund. Uber Eats did not look at the chat history between me and the driver. Now they want me to pay R615. Why must I pay for something that I never got? They did not bother to check the chat history which shows that I was communicating with the driver, and he avoided disclosing his location. I am a loyal Uber Customer, and I have spent so much and I don't have a history of claiming that I never got my things. The drivers are ******* and the company supports them!