Uber Eats Driver Left with My Food – No Refund

On 27 November 2025, I placed an order from Honchos via Uber Eats. The app picked up the wrong address, which I corrected immediately while the food was still being prepared. I contacted the driver (Ronnie, Honda Ace 125, KS65DDGP) with my correct location: 20 8th Avenue, Florida. Despite this, he left with my food and did not deliver it.

I reached out to Uber support and provided screenshots, but they refused to refund me. Capitec Bank is now asking for a merchant letter to process the dispute, and Uber has not responded to my follow-up messages. This is not the first time I’ve experienced failed deliveries and poor support from Uber Eats.

I am requesting a refund and proper accountability. I am prepared to escalate this to the Consumer Goods and Services Ombud if necessary.