Uber Eats driver Freddy (LD42YDGP) never delivered my order and marked it delivered

I placed an order through Uber Eats, and the driver, Freddy (LD42YDGP), confirmed that it had been delivered and I was charged, but I never received my food. The driver mentioned he was new and unfami**** with the Midrand area, but this seems like a ****, as three of my colleagues have experienced the same issue with different drivers. I even offered to meet the driver where he was, but he refused to share his contact information. Uber attempted to reach him, but he didn’t answer. My food, worth R230, has vanished, and there’s no option for customers to report if they didn't receive their order. This situation is both frustrating and embarrassing, especially since my boss’s food was also part of the order. I have a screenshot of my communication with the driver, which I intended to use to show her that the driver was lost. This is completely unacceptable.