Uber Eats driver didn’t deliver my food

I bought foods at Chicken Licken my details on the app and wait for the delivery. The delivery person called and say he was at the nearby complex while we still talking the call got cut. I then called him back and told him I am at the opposite complex while still talking my call got cut.

I tried to call him with my other number but he didn’t pick up. But this time he wrote on the app that he delivered my foods and took a pictures of my foods.

I was disgusted by this behaviour and I lodged a refund claim via Uber eats app. They revert and said they can’t refund my money due to proper process being followed.

I am going to remove their app from my phone and I will never use them again.

I urge all South Africans to stop using Uber eats.